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Privacy Policy

Privacy statement R&M Lighting

https // www.rmverlichting.com

R&M Lighting, located at Hogeweyselaan 177-A, 1382 JL Weesp, is responsible for the processing of personal data as shown in this privacy statement.

About our privacy policy
R&M Lighting cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by R&M Lighting. The starting date for the validity of these conditions is 23/05/2018, with the publication of a new version the validity of all previous versions is canceled. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us with.

If you wish to comment on our privacy policy, please contact us.
Telephone number: (0031) 0294-772 801 | E-mail: [email protected]

Personal data that we process
When using our webshop, we obtain certain information from you. This can be personal data. We only keep and use the personal data that is provided directly by you, in the context of the service you have requested, or of which it is clear that they are provided to us for processing.

Below you will find an overview of the personal data that we process:
- First and last name
- Address data
- Phone number
- E-mail address
- IP address
- Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
- Location data
- Information about your activities on our website
- Internet browser and device type
- Bank account number

Special and / or sensitive personal data that we process
Our website and / or service does not intend to collect data about website visitors under the age of 16. Unless they have permission from their parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us via [email protected] and we will delete this information.

For what purpose and on what basis we process personal data
R&M Lighting processes your personal data for the following purposes:
- Handling your payment
- Sending our newsletter and / or advertising brochure
- To be able to call or e-mail you if this is necessary to be able to perform our services
- To inform you about changes to our services and products
- To offer you the opportunity to create an account
- To deliver goods and services to you
- R&M Lighting also processes personal data if we are legally obliged to do so, such as information that we need for our tax return.

About data processing
Below you can read how we process your data, where we save it, which security techniques we use and for whom the data is transparent.

Web store software
Our webshop has been developed with software from Lightspeed. Personal data that you make available to us for the benefit of our services will be shared with this party. Lightspeed has access to your data to provide us (technical) support, they will never use your data for any other purpose. Lightspeed is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Lightspeed uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored. Lightspeed reserves the right to share collected data within its own concern in order to further improve the service.

Web hosting
We purchase web hosting and e-mail services from Lightspeed. Lightspeed processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. Lightspeed has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Lightspeed is obliged to observe secrecy on the basis of the agreement. We use the services of Lightspeed for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Lightspeed has no access to our mailbox and we treat all our e-mail traffic confidentially.

Pay Providers
We use the platform of the Sisow Foundation to handle (part of) the payments in our webshop. Sisow processes your name, address and residence details and your payment details such as your bank account or credit card number. Sisow has taken appropriate technical and organizational measures to protect your personal data. Sisow reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. In the event of an application for a deferred payment (credit facility), the Sisow Foundation will share personal data and information regarding your financial position with credit rating agencies.
All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of Stichting Sisow's services for which they engage third parties. Stichting Sisow does not store your data for longer than permitted by the legal terms.

Reviews
We collect reviews via the Feedback Company platform. If you leave a review via Feedback Company, you are obliged to provide your name, place of residence and e-mail address. Feedback Company shares this information with us so that we can link the review to your order. Feedback Company also publishes your name and place of residence on its own website. In some cases, Feedback Company may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and email address and information regarding your order with Feedback Company. They only use this information for the purpose of inviting you to leave a review. Feedback Company has taken appropriate technical and organizational measures to protect your personal data. Feedback Company reserves the right to engage third parties for the provision of services, for which we have given permission to Feedback Company. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which Feedback Company engages third parties.

Shipping and logistics
If you place an order with us, it is our job to have your package delivered to you. We use the services of MyParcel to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with MyParcel. MyParcel only uses this information for the purpose of executing the agreement. In the event that MyParcel engages subcontractors, MyParcel will also make your data available to these parties.

Invoicing and accounting
We use the services of Reeleezee for our records of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data will be sent and stored protected. Reeleezee is obliged to observe secrecy and will treat your data confidentially. Reeleezee does not use your personal data for purposes other than those described above.

Automated decision making

General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time - other than at your request - we will ask you for explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound by confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This information (for example your IP address, web browser and operating system) is not personal data.

Cooperation with tax and criminal investigations
In some cases, R&M Lighting can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods
We keep your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request to forget. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in connection with your assignment.

Your rights
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.In principle, in order to prevent misuse, we will only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request to be forgotten, we administer anonymous data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of inspection
You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, stating the category under which we have stored this data to the e-mail address known to us.

Right of rectification
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been adjusted to the e-mail address known to us.

Right to restriction of processing
You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you cancel the restriction.

Right to portability
You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you by another party. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties to the e-mail address known to us. In all likelihood, we can no longer continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights
In some cases you have the right to object to the processing of your personal data by or on behalf of R&M Lighting. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have processed available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.


Cookies


Google Analytics
Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We have not permitted Google to use the obtained analytics information for other Google services.

Cookies from third parties
In the event that third-party software uses cookies, this is stated in this privacy statement.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will notify you by e-mail.

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